We will deliver the Products ordered by you to the address which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received.
Furniture products are usually dispatched within 24 hours from the time we receive your order.
All products unless stated are inclusive of standard 1-3 working day delivery.
Delivery will be made as soon as possible and usually within 7 working days from the day your order was dispatched.
Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.
The majority of our products are dispatched via next day courier. If you have not received your items, you must check with your local courier even if you have not received notification that they are holding items for you.
In the event that we send an item to you and subsequently the original is returned as undelivered, we reserve the right to charge a fee to cover the costs incurred to resend the item back to you.
We reserve the right to wait up to 10 working days from the date of dispatch before taking further action regarding an undelivered item.
Next Day Delivery:
Next day delivery is available Monday to Friday, except bank holidays for products where stated.
(a) From Monday to Friday, orders must be placed by the specified cut off period to ensure delivery the next day.
(b) Orders placed on a Friday before the specified last order time will be delivered on the following Monday.
(c) Orders placed on a Saturday/Sunday will be delivered on the following Tuesday.
(d) Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.
(e) Our carriers will normally deliver your parcel between 9am and 5pm but certain carriers may deliver later; unfortunately we cannot give you a more specific delivery time than this.
(f) A signature may be required on receipt.
(g) If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place, if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.
(h) If the parcel can't be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave you a card telling you how you can pick it up.
Next Day Delivery to Northern Ireland, Overseas UK addresses and Northern Scotland will incur additional charges due to the remote location. There may be times that due to location it can take longer than 24-48 hours for your item to be delivered.
Please note: we will not be held liable for any late deliveries if delays occur by causes beyond our reasonable control including, without limitation:
(b) severe weather conditions
(c) industrial dispute
(d) strike or labour disputes